Need Help? Support Is What We Do Best!
Get support, provide feedback and get answers to your frequently asked questions.
Frequently Asked Questions
My Account
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Where can I change my payment information or cancel?
We take payments via Paypal for your protection. This means that all of your Payment information is stored securely within your Paypal account. If you wish to make any changes, you’ll need to login to Paypal and do it there. |
How do I change my password?
Next time you login, choose the Forgot Password option and we’ll send you an email with the option to create a brand new password. |
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Can I get an invoice for tax purposes?
Not a problem. Just get in touch with your coach and we can get that taken care of for you. |
How do I get a refund?
Not for you? Not a problem. Just submit a request to your coach and we'll issue a refund straight away. No questions asked. |
Getting Started
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I can’t seem to access certain courses?
If you can’t access a course it’s most likely because you’re not on the right member level. Essentials members have access to all lessons and the community. Pro members have access to everything. |
Do I get support?
Of course. Most trainers come for the courses and resources but stick around for the support. The level of support you receive will depend on your member level. |
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How long will it take to complete the courses?
How long it takes you will depend on how much you already understand. If you set aside a few hours each week you should be able to complete all of the courses in around 6 weeks. |
Do I have to do the courses in order?
No, the courses are all accessible as soon as you sign up. Because some trainers are much further along than others and need access to certain materials to move their business forward ASAP. |
iPT Overview
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Why is it so cheap?
We want the iPT to be accessible to as many trainers as possible. Especially new trainers on a tight budget. Plus, we're so confident you'll love the content and stick around, we can charge less. |
Will I get access to a mentor?
While the iPT isn't a mentoring service per se, you'll get access to ask questions to a whole group of successful fitness business owners including Dan, the founder of the iPT and many others. |
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Who is the iPT Unlimited membership for?
The iPT Unlimited membership is for new and seasoned personal trainers who would benefit from step by step guides, videos and resource to run a successful fitness business. |
Are there hidden fees?
No. We provide all of the information and resources for one set price, with no hidden fees. We may email from time to time with offers on certain products or services. |
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Do I get access to support?
Yes. As well as a engaged and supportive community of like minded peers, you can also use our email support service to ask questions about your business and marketing problems. |
Can't I get this content for free elsewhere?
Absolutely. The Internet is rife with free information. However, systems and support are not. The systems and support we've created are incredibly valuable. |
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How are the materials delivered?
All of the courses, resource and tools have been uploaded to the members area of the website. Courses are in both written and video format and all templates are downloadable. |
What if I don't like the content?
If you become a member and decide it's not for you, you can cancel your membership via Paypal. No hard feeling. Use us when you need us and unsubscribe when you don't. |